Continuous support
Before, during and after commissioning.
ASEM after-sales service
ASEM support continues long after installation
From commissioning to technical follow-up, ASEM supports professionals with onboarding, maintenance and the continued use of the ophthalmic equipment in its range.
Technical support designed for the long term
ASEM remains present at every stage
Structured onboarding
Useful guidance for working confidently with the solution.
Technical follow-up
An ASEM contact to qualify the need and organise the next step.
Ophthalmic expertise
Support focused on highly specialised technologies.
Complete support
Before, during and after: ASEM remains present
ASEM connects preparation, integration and follow-up so that each solution fits its real working environment.
Before
Prepare the right integration
Understand the context, workflows and constraints before the equipment arrives.
- Advice and preparation
- Configuration choices
- Integration planning
During
Install and share the right guidance
Turn delivered technology into a configured tool the team understands and can use.
- Installation
- Commissioning
- Configuration and onboarding
After
Remain present around the equipment
Support evolving use, maintenance needs and the qualification of technical requests.
- Technical assistance
- Maintenance and repair
- Long-term follow-up
The equipment lifecycle
Every lifecycle stage matters
The product remains central while the technical and human stages build its place in professional practice.
An official BVI platform used here to illustrate the support cycle around specialised equipment.
Manufacturer source-
Installation
Prepare the arrival and integration of the solution.
-
Commissioning
Support the first conditions of use.
-
Onboarding
Give the team the guidance it needs.
-
Maintenance
Follow the equipment’s maintenance needs.
-
Assistance
Qualify the request and organise the response.
-
Follow-up
Remain present throughout use.
A practical presence
In the field, expertise becomes tangible
Commissioning, onboarding, qualification and follow-up bring technology closer to its real use.
Technology matters. So does its availability.
Installation, team proficiency and technical follow-up determine the equipment’s lasting place in practice.
Continuity of use
Organised follow-up helps preserve the solution’s availability.
Command of the equipment
Onboarding facilitates use of the functions relevant to the work.
Integration into practice
The equipment joins its environment, workflows and organisation.
A technical point of contact
ASEM centralises communication around the situation encountered.
Specialised equipment and technologies
Expertise at the heart of specialised technologies
Diagnostics, imaging and surgery: ASEM develops expertise around the equipment in its range and its work with suppliers.
19
Partner manufacturers
25+
Years of experience
Diagnostics & imaging
Exploration and imaging solutions at the heart of the clinical pathway.
Surgery
Platforms and technologies designed for the operating environment.
Specialised technologies
Targeted equipment that expands the possibilities of professional practice.
Configurations and support arrangements are defined according to the equipment and the stated need.
Practical situations
When should you contact ASEM?
When a technical stage or usage question must be structured around your equipment.
New equipment is arriving
Prepare its installation and integration into the working environment.
A new solution requires onboarding
Support the team with the essential functions and guidance.
Maintenance is required
Organise the appropriate follow-up for the equipment concerned.
A technical problem appears
Document the situation so ASEM can qualify the request.
Equipment use is evolving
Discuss the context and the needs associated with that change.
An operating question remains
Reach a contact familiar with the ASEM solution environment.
Technical contact
Let us discuss your equipment
Installation, maintenance or assistance: choose a starting point and speak with the ASEM team.
Your equipment deserves support at the same level
Let us discuss its integration, onboarding and the technical support suited to your context.
